In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, The Ace Express has implemented a structured grievance redressal mechanism.
Objective
This policy ensures that any complaint or grievance regarding our content is resolved transparently, fairly, and in a timely manner.
Scope
Grievances may relate to:
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Inaccurate or false content
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Violation of privacy or personal rights
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Offensive, defamatory, or harmful reporting
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Non-compliance with the Code of Ethics
Grievance Submission Process
To register a grievance, email us at:
Grievance Officer:
Name: Adv. Ashu Gupta
Email: aceonlineeditor@gmail.com
Phone: +91 999 750 7566, +91 852 727 6331, +91 999 717 1272
Address:
The Ace Express News
170, Pratap Vihar, Sector-12, Ghaziabad, Uttar Pradesh, India
Your complaint should include:
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Your full name and contact details
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Link or description of the content in question
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Nature of the grievance
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Any supporting documents or screenshots
Timeline for Redressal
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Grievances will be acknowledged within 24 hours.
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A resolution or response will be provided within 15 days of receipt.
Appeals & Escalation
If you are unsatisfied with our response, you may escalate the matter to the Digital News Publishers Association (DNPA) or approach the self-regulatory body formed under IT Rules 2021.